Privacy Policy

📋 Overview

K9Gourmet Ltd. ("we", "us", "our") operates www.k96ourmet.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or place an order with us.

We are a small, owner-operated business. We do not have armies of data scientists mining your information. We collect only what we need to serve you well, and we treat it with the same care we put into every meal we prepare.

📥 Information We Collect

Information you give us directly

• Full name and contact details (email, phone number)
• Delivery address
• Pet information (species, breed, weight, age, health conditions, allergies)
• Order history and preferences
• Communications you send us (emails, inquiries)

Information collected automatically

• IP address and browser type (standard web server logs)
• Pages visited and time spent on site
• Referring website

We do not use tracking cookies, ad pixels, or third-party analytics beyond basic server logs.

🎯 How We Use Your Information

• Order fulfilment — preparing, packaging, and delivering your pet's meals
• Customer communication — order confirmations, delivery updates, and responses to your inquiries
• Plan customisation — tailoring meals based on your pet's health profile
• Marketing emails — only if you have opted in; you may unsubscribe at any time by emailing k9gourmetltd@gmail.com
• Legal compliance — retaining records as required by applicable law

We will never sell, rent, trade, or share your personal information with third parties for their marketing purposes.

🔒 How We Protect Your Information

Your information is stored securely. We use industry-standard measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. Our website uses HTTPS encryption for all data transmission.

As a small owner-operated business, access to customer data is limited to our founder and core team members who need it to fulfil your orders.

🤝 Information Sharing

We only share your information in the following limited circumstances:

• Delivery partners — your name, address, and order details shared only as necessary to complete delivery
• Legal requirements — if required by law, court order, or government authority
• Business transfer — if K9Gourmet Ltd. is acquired or merged, customer data may transfer as a business asset; you will be notified

We do not use Google Analytics, Facebook Pixel, TikTok Pixel, or any other third-party advertising trackers on this website.

🗑️ Data Retention & Deletion

We retain your personal data for a maximum of 3 years from the date of your last order, or as required by applicable tax and business law.

You may request deletion of your personal data at any time by emailing k9gourmetltd@gmail.com with the subject line "Data Deletion Request." We will confirm deletion within 30 days, except where we are legally required to retain certain records.

✅ Your Rights

Canadian customers (PIPEDA)

• Right to access the personal information we hold about you
• Right to correct inaccurate information
• Right to withdraw consent for marketing communications
• Right to request deletion of your data

US customers — Washington State

• Right to know what personal data is collected and how it is used
• Right to delete personal data
• Right to opt out of sale of personal data (we do not sell data)
• Right to non-discrimination for exercising privacy rights

To exercise any of these rights, email k9gourmetltd@gmail.com.

🍪 Cookies

This website uses only essential functional cookies required for the site to operate (session management). We do not use advertising cookies, tracking cookies, or social media cookies. You do not need to accept any cookie consent banner to use this site.

📧 Contact

For any privacy-related questions, requests, or concerns, contact us at:

K9Gourmet Ltd.
Email: k9gourmetltd@gmail.com
Subject line: "Privacy Inquiry"

We aim to respond to all privacy requests within 10 business days.